Corporate Information

Who We Are

FUJIFILM Business Innovation Hong Kong Limited is a trusted ICT partner specializing in document consultancy, providing professional solutions and services to help customers achieve successful digital transformation. Established in Hong Kong for over 50 years and has approximately 1,000 employees currently. We bring innovation to products, integrated solutions and services, so companies can achieve business efficiency and sustainability. 

As a 10 billion dollar enterprise, FUJIFILM Business Innovation employs approximately 40,000 people globally, with more than 80 domestic and overseas affiliates / sales subsidiaries, providing direct sales force covering Japan and the Asia-Pacific region including China.

Established in 1964, FUJIFILM Business Innovation Hong Kong is committed to provide leading-edge ICT specializing in document management consultancy to every industry through a full range of solutions and services – from multifunction devices with comprehensive functions of copy, print, fax and scan; production printing systems; document management and workflow software; to enterprise print services, document supply chain management and business process services.

We work closely with companies to manage and improve their document-intensive business processes. Our enterprise-wide view of documents throughout its lifecycle identifies where process efficiencies and cost savings can be made. We provide solutions and services that deliver sustainable business benefits throughout the enterprise.

 We…

• value customer satisfaction
• value the deliverance of quality services
• value technology to develop market leadership
• value our employees
• value our corporate social responsibilities

What We Offer

We deliver innovative document consultancy solutions and services to a wide array of customers from small and medium enterprises to multi-national companies.

Products

We assist businesses to work smarter and more efficiently. Our range of multifunction devices, printers and copiers reduce printing costs, streamline business processes and automate common tasks.

• Multifunction Printer (MFPs)

Design as all-in-one printer with print, copy, scan and fax functions. A great choice for offices with heavy workloads and tight deadlines.

• Production Print

Deliver benchmark quality for production printing applications through the use of our cutting-edge digital printing technologies.

• Production Workflow Software

Add effective software solution to your machines to automate your everyday work and boost productivity with improved document security.

• Office Printers / Multifunction Printers and Scanners

Offer a wide range of laser and S-LED printers/multifunction printer, as well as scanners for every need on any budget.

• Wide Format Multifunction Printers

Digitize complex technical drawings and manage documents effectively.

• Paper & Suppliers

Bring out the best in digital printing by creating high-end print-outs.

Solutions

We provide customized solutions with advanced technology, equipment and customized implementation services. Our solutions help customers increase workplace efficiency and achieve cost reduction.

• Smart Office (Drive Innovation, Enforce Governance)

Transform the traditional office to smart workplace by focusing on green, governance and mobility. It supports all business activities that being governed, analyzed and monitored through dashboards.

• Sustainability
  
• Compliance
• Analytics

• Business Process Optimization (Born Digital, Stay Digital)

Re-engineer operations with robotic automation technologies in achieving significant improvement in efficiency, productivity, quality and cost reduction.

• Efficiency
• Productivity
• RO

• Customer Communication Management (Inspire Actions, Create Opportunities)

Enable multi-channel customer communications on papers, websites or mobile devices so as to improve the customer engagement effectively

• Customer Insight
• Multi Channel Production
• Response Management

Services

Our outsourcing services focus on the document and business processes of customers who conduct business globally. We can efficiently manage all documents processes - from production and storage to output and usage - to achieve cost reduction and higher productivity.

• Managed Print Services

Make printing easy so that you can concentrate on your core operations.

• Next Generation Managed Print Services
• FUJIFILM Business Innovation Print Services

• Business Process Services

Streamline your business processes with fast, accurate, and secure access to information.

• Mail and Distribution Services
• Imaging and Document Management Services
• Managed Account Payable Services

• Document Outsourcing and Communications

Integrating document management to increase value of documents and facilitate your business’s communication to make it pay off long-term.

• Document Production & Publishing Services
• Transactional Printing Services
• Communication and Marketing Services • Creative Services

What We Commit

Our unwavering commitment to excellence, innovation and sustainability defines our future and ensures our success.

Customer Happy Experience (CHX)

To ensure our digital transformation products and services always satisfy our customers, our work has always been guided by the CHX Strategy.

• We create successful experiences for customers through our products and services.
• We begin work by looking at and understanding our customers.
• We are close to our customers at every stage by engaging in customer-centric activities and developing new products and services that touch their hearts.
• We aim to increase successful experiences one by one with our customers, so that our customer's business is conducted in a relaxed and leisurely state.

We strive to maintain highly “Effective”, “Easy” and “Enjoyable” business processes with our customers, assisting them in transforming business processes.

Lean Six Sigma

We run our business with a disciplined approach – and we help our customers do the same. The Lean Six Sigma is an analytical, fact-based approach to managing projects and processes that is centered on a set of industry-recognized tools.

It is about discipline, infrastructure, and substance. It builds value and produces tangible results. Thus, we incorporate it into our work with our customers, helping you yield increased efficiency and generate desirable outcomes.

Visible Green Initiatives 

Striving to realize net-zero emissions for ourselves and future generations, FUJIFILM Business Innovation Hong Kong has become a Science-aligned Signatory of Business Environment Council’s Net-Zero Carbon Charter. We actively promote Reforestation initiative with PrintReleaf to our customers and additionally purchase no-less-than 50 kg of carbon offsets for each survey response received, in order to create a sustainable environment hand-in-hand with our customers.

Since 2004, we have introduced an end-of-life resource recovery program by collecting end-of-life Multi-functional Printers (MFPs), along with spare parts and consumables, to Fujifilm Group’s overseas remanufacturing factory. In 2018, while the HKSAR Government implemented the Producer Responsibility Scheme on Waste Electrical and Electronic Equipment (WEEE), we initiated a partnership with a local recycler to recycle unregulated used MFPs and consumables (including waste toner cartridges and spare parts) other than sending regulated used printers, monitors, and scanners to the Environmental Protection Department’s appointed recycler.

Research and Development

Innovation keeps us at the forefront of our industry. We invested around JPY 51.2 billion in R&D in Fiscal Year 2018.

Research conducted in two R&D centers maintain a human-centric approach as we believe that people should not have to modify how they think or behave to be compatible with various information devices. Based on such philosophy, FUJIFILM Business Innovation research focuses on creating new values with multimedia technology and information-related technology, utilizing AI, IoT, image, text/data analytics, and business process modelling.

For more information, please call FUJIFILM Business Innovation Customer Support Center at +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau).