Frequently Asked Questions

Contact

Product

The Online Support Assistant offers our customers an option to use the internet as their interface with FUJIFILM Business Innovation, either in terms of a source of knowledge for self-help or as a means of contacting FUJIFILM Business Innovation for support via email. The site offers a user-friendly knowledge base, searchable by product models, fault codes, and keywords. Customers can gain access to a broad range of support information such as product specifications and links to other important resources. Please click the  Online Support Assistant for details.
Please click "Driver Download" from the "Support & Drivers" section or visit Online Support Assistant, choose "Hong Kong" under "Country Region / Selection", then select "Drivers Download" on your left hand side.
Contact FUJIFILM Business Innovation Customer Support Center on +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau).

Billing Service

Please contact FUJIFILM Business Innovation Customer Support Center on +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau) or click the View Various Invoice Samples for details.
Please fill in the Report Meter Reading e-form. Send the completed form by fax to +852 2513 1170 or email to shm-fbhk-meter@fujifilm.com. You may also contact FUJIFILM Business Innovation Customer Support Center by phone at +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau) for enquiry.
Please complete the Update My Account Profile e-form or contact FUJIFILM Business Innovation Customer Support Center at +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau).
Simply fill in the Apply Auto Pay Service form and and mail it to Finance Department, FUJIFILM Business Innovation Hong Kong Limited, 11/F, 12 Taikoo Wan Road, Quarry Bay, Hong Kong or contact FUJIFILM Business Innovation Customer Support Center at +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau).
Hong Kong Bank Account  Account No.  Currency  Details
Hongkong and Shanghai Banking Corporation  004-567-170865-001 HKD Details

Macau Bank Account Account No. Currency
Bank of China (Macau branch)
01-012-078827-9 MOP
Bank of China (Macau branch) 01-112-384744-4 HKD

Others

Please contact our Customer Support Center on +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau). We will arrange our delivery team to collect FUJIFILM Business Innovation's used spare parts and waste consumables of printing and copying machines, such as toners, cartridges, CRU, and fuser oil bottles, from your site.
You may fill in the online Feedback Form or Compliment Form, or contact our Customer Support Center at +852 2513 2513 (Hong Kong) or +853 2855 8008 (Macau).
Our showroom, FUJIFILM Business Innovation Center, demonstrates the latest document knowledge management solutions, which is located at 11/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong (Map).
The opening hours are as below.
Monday to Friday: 9:00 am to 5:30 pm
Saturday: 9:00 am to 1:00 pm
Sunday and Public holiday: Closed