Managed IT Support Services

Printer and Multifunction Printer

Overview

The smooth and interruption-free operation of computer systems is vital for the sustained success of every business. Our Managed IT Support Services offers you fully outsourced assistance with the widest possible range of essential IT functions plus all the skills you need to swiftly resolve system issues. Leveraging state-of-the-art remote monitoring and management tools, we are even able to provide proactive maintenance that will further reduce problem-related downtime.

FBHK MITSS

Features

Desktop computer, server and network maintenance support 

Unlimited phone, remote and onsite support services to meet your every need

Professional system health checking

Professional ticket tracking system

• Inventory management

 

Service Operation Centre (SOC)

FUJIFILM Business Innovation Hong Kong offers SOC services to monitor the quality of the overall MITSS, and our service delivery as interface between technical and MITSS customers.

It monitors MITSS service quality and resolves issues. SOC technicians will take the necessary actions such as onsite or providing remote support after receiving service requests from the customer service portal or email notification from pro-active system monitoring alerts.

 

Pro-active Monitoring Service

Critical IT equipment is being monitored to minimise downtime with pro-active alerts. A service ticket will be issued to our SOC before the system reaches a critical condition.

Monitoring Availability

• Physical and virtual host performance monitoring – CPU, memory and network Status

Monitoring Performance/ Usage 

• Network access & storage -  storage capacity, I/O performance status, traffic performance and bandwidth latency status

Syslog Analyse and Monitoring

• Analyse trends for better planning

Auto Alert / Reporting

• System threshold setup and break down alert – email alert setup to assigned administrator

 

Consultation Management Meeting

• Review the discussion from the last meeting

• Executive summary

• Service log summary

• SLA summary

• Analysis summary & continuous improvement

• A.O.B & next meeting suggestion

 

Customer Service Portal

• Service Requests

• Monthly Call Log Report

• Response Measurement

• Review status and history of service request and incident type

Benefits

Cost Benefits

• Most comprehensive, cost-effective solution for companies that lack resources and expertise for adequate IT operations, given a rapidly changing technology environment

• Enjoy clear upfront costs, consolidated in a single flat monthly fee

• Flexible and scalable IT service levels, customized to your business’ size and complexity

• Minimize operational costs

 
Business Benefits

• Reduce risk burden

• Delegate your day-to-day maintenance activities, allowing you to focus on core business activities with greater returns

• Hassle-free, with a single point of contact, for efficient service

• Minimize downtime, thanks to guaranteed response time and proactive monitoring

 
Strategic Benefits

• Scale up and down base on business need

• Strategic planning on IT area

How To Buy

Managed IT Support Services

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